Why does it say my email or form couldn’t be opened?

Jounce couldn’t open your email or form, so it took you back instead of opening an empty editor. Trying to open it changed nothing, and no draft was made in its place. The message tells you which of two things happened.

If it says try opening it again

That email couldn’t be opened. Nothing was changed — try opening it again. If you can’t find it, it may have been deleted.

Jounce couldn’t load the email, and it can’t tell why. If your connection dropped, open it again once you’re back online. If it isn’t in your list, it’s usually one of these:

• It was deleted. You or a teammate may have deleted it, and a deleted email is gone for good. See Delete an email.
• It’s in another workspace. Jounce looks only in the workspace you’re in. Switch to the other one, then open the link again. See Switch workspaces.
• It belongs to an automation. An automation’s emails never show on the Emails page, so open it from its step. See Why isn’t my automation’s email on the Emails page?

Sometimes the message ends try again from the list. If it isn’t there, it was deleted. instead. It means the same thing, and the same steps apply.

If it says it’s still saved

That email couldn’t be opened. It’s still saved — nothing was changed. If it keeps happening, chat with Jo.

Jounce found your email but couldn’t open it in the editor. For an automation’s email, you’re back on its automation instead of Emails.

Before it says this, Jounce may reload the page once by itself. A tab opened before a Jounce update can’t always open an email saved in a newer tab, and a reload can fix that. So opening it again won’t usually help.

If it keeps happening, chat with Jo. Select Help, the question mark at the top right of Emails or Forms, then Chat with Jo. When Jo can’t help, it hands you to the team by email. See Get help from a person at Jounce.

If it’s a form

A form shows the same two messages, starting That form couldn’t be opened. Jounce takes you back to Forms, and the same steps apply. A deleted form is gone for good too.