Why didn’t my email send when I pressed the button?

When a send stops, Jounce stops before any email leaves. A short message at the bottom of the screen says what happened. In every case your email design is safe in the editor. The message names the one thing to do.

The messages

It reads	What to do
Verify your email to send	A dialog, not a message. Open the link Jounce emailed you and select Verify email if asked, then I’ve verified. Then select the send button.
Nothing was sent. Your postal address has to be on every email	Select Add it on the Review step, fill in the address, and select Save address. Then send again.
Save your brand kit to send this email	A note, not a message: the send button opens your brand kit. Select Save kit, then select the send button again.
That time has already passed or at least 5 minutes	Pick a later time under When.
This device’s clock is … behind	Pick the time it names, or later, under When. If it reads It’s still set for or It still goes out once its hold clears, your earlier send stands. It uses the subject, preview text, From name, and recipients you set in the steps. To keep it from coming back, set your device’s date and time to update automatically.
Sending needs an admin or manager	Your role can’t send. Select Save and hand off instead, or ask an Admin or Manager.
Your subject and preview text didn’t save. Nothing was sent	Select the button again.
Your subject and preview text saved, but the recipient list didn’t	Select the button again. Only the recipient list is still to save.
Couldn’t schedule the send	Your email and audience are saved. Select the button again.
Jounce didn’t hear back in time	Your connection dropped or slowed. Nothing was sent. Check it and select the button again.
Jounce couldn’t confirm this email was set to send, so it’s on hold	Nothing has gone out. Check your connection and select the button again. That ends the hold.
This campaign is already sending	The send you scheduled is running. It finishes on its own; nothing was scheduled twice.
This campaign’s A/B test is still running	The winner sends on its own when the test ends. Nothing was scheduled twice.

While you wait

The send button shows a spinner while Jounce saves. If that takes more than a few seconds, a line under it says Taking longer than usual — still working. Leave the page open. The wait always ends in one of the messages above, or in Sent.

If the steps wouldn’t open at all

Couldn’t set up this send. Your email is saved — try again appears when the page couldn’t prepare the send. Go back to the editor and select Continue again.