Why can’t I delete an email?

Only Managers and Admins see Delete email and Cancel sending in the menu on an email’s card. If your role in this workspace is Editor, those two rows are missing. The rest of the menu is still there.

As an Editor you can still edit, rename, duplicate, and preview emails, and file them in folders. Deleting and stopping a send are kept for managers, because neither can be undone.

Cancel sending also shows only while there is a send to stop. That’s when the status label reads Scheduled, Sending, Sending winner, or A/B testing, or when Jounce is holding the send, as with Won’t send or Sending paused. On a draft or a finished email, nobody sees it. See Cancel a scheduled or sending email.

To delete the email, ask a Manager or Admin in your workspace. To see who holds which role, or to ask for a different one, see Workspace roles.

If you see the row and the delete fails

The window stays open, and your email is still on the list. Its last line says what happened.

Jounce couldn’t confirm sending was canceled

Jounce couldn’t confirm sending was canceled, so your email is still here. Try again.

You see this only for an email that was scheduled or sending. Jounce stops the send before it deletes anything. It couldn’t confirm the stop, so it deleted nothing. Select Delete email again. If it keeps failing, refresh the page: the email’s status label shows whether the send stopped.

Jounce canceled sending, but couldn’t delete the email

Jounce canceled sending, but couldn’t delete the email. Your email is still here. Try deleting it again.

Sending is canceled, and the email stays on your list, its status label reading Canceled. Select Delete email again.

Couldn’t delete the email

Couldn’t delete the email. Nothing was removed — try again.

Your email is still here. Try once more. If it keeps failing, refresh the page and try again. See Delete an email.