What happens when someone submits

What the visitor sees

When they press the button, it shows a small working ring for a moment.

If a required field is empty, the page marks that box and says what to fix. It does the same if the email address doesn’t look complete. Nothing is sent until every box passes. For the words each page uses, see Why does my form say That didn’t send?.

Then the form becomes your thank-you screen. On a full page or a link-in-bio page, you can send the visitor to a page you choose instead, under After they submit in Settings. A pop-up or inline form always shows the thank-you screen.

The whole form gives way to the thank-you screen, every block of a full page included. A pop-up with a photo beside its words keeps the photo. A pop-up shows the thank-you until the visitor closes it; see How your pop-up behaves on your site.

What happens in Jounce

A new person joins your audience with whatever they typed. That’s their email address, their name, and any other field, each under the field’s own name.

One exception is an extra field spelled like one Jounce keeps for itself, such as first name or E-mail. Jounce doesn’t save it as a field of its own. A name sent that way fills an empty first or last name, and anything else is left out.

Their status usually depends on one setting:

• Ask people to confirm their subscription off: they arrive Subscribed, ready to receive your emails.
• Ask people to confirm their subscription on: they arrive Unconfirmed, and Jounce sends them the confirmation email if the workspace owner’s email is verified. They become Subscribed when they click it. See How double opt-in works.

In a rush past the form’s limit, they arrive Unconfirmed either way. See When many people sign up at once.

They join every segment the form names under Where subscribers go, confirmed or not. Their segments show on Audience; see The Segments page. The form’s Submissions count goes up by one, and Conversion updates with it.

Once they’re Subscribed, Jounce emails the workspace’s owner, at most once an hour per form. Signups in between arrive together in the next one. It doesn’t if you switched that off in the form’s Settings, or if the owner’s email address isn’t verified.

When the address is already in your audience

A returning visitor isn’t added as a second subscriber. Jounce adds the form’s segments to the ones they already have.

If they’re Subscribed, joining a segment can start an automation that begins with Subscriber is added to a segment. They enter it right away, with no confirmation email, even on a form that asks people to confirm. That’s how a freebie reaches someone already on your list.

An automation that begins with Someone subscribes to a form doesn’t take in someone who is already Subscribed. Each automation takes a person in only once. See The trigger.

Anyone can type an address into a form, so Jounce can’t be sure it’s really that person. That’s why a form never changes a name or a detail their subscriber page already holds:

• Their name stays as you have it. A form never changes a name on file, never fills in a blank one, and never adds a last name to a first.
• A saved detail stays too. A different company or phone number never replaces it. An empty box never clears it. The form fills in a field only when it’s empty on their page.
• Their answer to the consent checkbox stays as it was, whether they tick it this time or not.

Their Location and Time zone are Jounce’s own estimate, and a later signup can update them. See Where a subscriber’s location comes from.

To correct a name or change a detail, open their page; see Edit a subscriber’s details.

Their status doesn’t change. Someone who is Subscribed stays subscribed. Someone who is Bounced or Complained stays that way. Someone who is Unconfirmed or Unsubscribed gets the confirmation email again, so a click can bring them back. Jounce holds the email back if one went out a short while ago, or if they’ve already had several.

A returning address doesn’t add to Submissions, which counts new people. The visitor sees what a new signup sees. So the page never says whether the address was already on your list.

Deleting someone doesn’t make Jounce forget them. A signup from an address you deleted brings that person back, with the name and details you had for them.

If they were Subscribed and the form asks people to confirm, they come back Unconfirmed and get the confirmation email, unless one went out in the last 15 minutes or they’ve already had five. Their click puts them back on your list.

A form that doesn’t ask brings them back Subscribed, unless they sign up in a rush past its limit.

If they had unsubscribed, bounced, or marked an email as spam, they come back at that status. Only their click on the confirmation email lifts an unsubscribe. See Subscriber statuses.

Submissions Jounce keeps out

A submission that looks like it came from a program, not a person, still gets the thank-you screen. But it adds nobody to your audience. That keeps junk addresses off your list. A fast submit alone doesn’t count as a program: someone whose browser fills the form for them still joins.

Jounce also turns away a temporary email address. That’s the kind a throwaway-mail site hands out for a few hours. Nothing is saved and no confirmation email goes out. The page says That email address won’t work here — try a different one under the email box, so they can try an address they keep.

When many people sign up at once

Each form has a limit: a set number of signups in each ten-minute stretch. A launch can bring more than that. Past the limit, Jounce still keeps each signup:

• The visitor sees your thank-you screen or redirect page, as usual.
• The form works as if Ask people to confirm their subscription were on, even when it’s off. So someone new arrives Unconfirmed.
• Their confirmation email goes out a few minutes later, on its own. Their click makes them Subscribed.

So after a big launch, even a form that doesn’t ask can show Unconfirmed signups. If one stays that way, see Why is someone still Unconfirmed?.

A rush never turns anyone away. That includes one ten times the limit, and many signups from one connection, like an event’s shared Wi-Fi.

Jounce keeps those signups the same way and sends their confirmation emails more slowly, so a big crowd’s can take an hour or more. One of those signups that looks automated gets no email until you resend it.