Why won’t my automation launch?

Short answer

It’s usually a step that still needs a choice, and the message after Launch names it. Otherwise your email isn’t verified yet, your postal address is missing, or your role is Editor and there’s no Launch button.

The automation is as you left it. Which of these you saw says what to do.

The message names a step

Choose an email to send, Set how long the delay should last, and the other lines mean a step isn’t ready. The message shows the first one, and (+2 more to fix) when others remain. Each marked card shows the same words in red. Select it, make the choice, and select Launch again.

A line such as One line of your email still has sample text means the step’s email itself needs a fix. So does Your email has too many designs that go out as pictures. Open the email from the step’s panel. Every line is listed in What Launch checks.

A window says Verify your email to launch

You signed up with an email and a password and haven’t verified it yet. Launching sends email for your workspace, so Jounce asks first. The window says where the link went, and Didn’t get it? Resend sends a fresh one.

Open the link, select I’ve verified, then select Launch or Relaunch again. Jounce doesn’t launch on its own. See Verify your email address.

A window says Add your postal address

The automation has a Send email step, and your workspace has no postal address on file. Every email carries the address in its footer, so Jounce asks before it launches.

Fill in the fields, or select Use my current location, then select Save address. Jounce says Address saved. Then select Launch or Relaunch again. Jounce doesn’t launch on its own, and it won’t ask for the address again. See What Launch checks.

If the window says Jounce couldn’t save your address. Nothing changed — refresh the page and try again, the address wasn’t saved. Refresh the page, then select Launch or Relaunch again.

There is no Launch button

Beside the status label you see nothing. That’s because your role in this workspace is Editor, and launching is for Admins and Managers. Ask one of them, or see Workspace roles.

Jounce couldn’t launch your automation. Nothing changed — refresh the page and try again.

The automation is still a draft, or still paused if you selected Relaunch. Refresh the page, then select Launch or Relaunch again. If it still won’t launch, tell us. See Get help from a person at Jounce.

Only workspace admins and managers can do this. Nothing changed — refresh to see what your role allows.

Your role changed while this page was open. Refresh the page. What you can still do is what you’ll see.

It launched, but the status reads Ready

Jounce has switched automations off for now, for everyone who uses Jounce. Your automation is launched. It picks up on its own once Jounce switches automations back on. Nothing to fix. See Automation statuses.