Why hasn’t the next email gone out?

The person is still inside the automation. Nothing they already got is affected. Open the automation and look at where they stand.

They’re still waiting

The number on a Time delay card is the people waiting there. A wait for a set amount of time starts when they reach the step.

A wait until a time of day, a day of the week, or a date is read in UTC. That can end hours later than your clock says. See Why did my delay end at the wrong time?

A Condition that checks for an open or a click holds them for the whole window before it decides. See The Condition step.

Jounce is checking a new address

When someone joins as Subscribed straight away, Jounce checks that the domain in their address can receive mail. An email that comes due before the check is done waits at its Send email step, and that card’s number counts them.

An address at a domain Jounce already knows, such as Gmail, doesn’t wait. Otherwise the email usually goes out about two minutes after they joined.

After you import a long list, the first emails can start a little later. If Jounce couldn’t check every address during the import, it gives itself time to check the rest before the people it added enter. That’s a few minutes, or up to about an hour for a very large list.

If the domain looks like it can’t receive mail, Jounce takes up to about two hours to be sure. It skips the email if the domain really can’t. Nothing waits more than about three hours, and there’s nothing for you to do. See How subscribers move through an automation.

The automation is paused

The status reads Paused. Every email waits until you relaunch, and then goes out. See Pause an automation.

Jounce skipped the email

Before each email, Jounce checks the person again. Someone doesn’t get it if they have unsubscribed, bounced, complained, or been removed. The same goes for anyone on your suppression list or on Jounce’s list of addresses it can’t send to, anyone not yet confirmed, or anyone whose domain can’t receive mail. That last one leaves their status at Subscribed.

In every case, they move on to the next step without it, and the number on the card moves with them. See How subscribers move through an automation.

The step couldn’t send

A yellow strip under the top bar counts the people who stopped partway. Their email step couldn’t run, and they wait there. Most can be resumed once the step is fixed. See Why did subscribers stop partway?

Your postal address is missing

A yellow strip under the top bar says Jounce is holding this automation’s emails until you add your postal address. It has to be on every email. Each email waits at its Send email step, and that card’s number counts the people waiting there.

Select Add address on the strip. A window opens: Add your postal address. Fill it in and select Save address. Jounce says Address saved, and the strip goes away. The window says what happens next: Once it’s saved, Jounce sends this automation’s held emails within a few hours. Emails that come due after you save go out as usual.

Anyone in the workspace can add the address, Editors included. Launch asks for it first, so the strip usually means a Send email step was added after the automation went live. See Add your mailing address.

Your list is warming up

While your list is warming up, Jounce emails only so many people a day for it, and emails from your automations count too. An email the limit has no room for waits at its Send email step. It goes out by itself once there’s room. See Why can’t I email my whole list yet?

Jounce is holding sends

The status reads Ready when Jounce has switched automations off for now, for everyone who uses Jounce. Every email waits, and goes out once Jounce switches automations back on. Emails also wait while sending is paused for this workspace, and go out once sending resumes. See Automation statuses.