Why can’t I delete a subscriber?
Short answer
If Delete subscriber is missing, your role in this workspace is Editor. Editors can add, edit, segment, and export subscribers, but only Managers and Admins can delete one, erase their data, or resend a confirmation.
Nothing is broken, and your list is untouched. Jounce shows an Editor only the actions their role allows. So the menu at the end of a row is shorter. It has Edit and Add to segment, plus Remove from segment when the person is in a segment. It has no Delete subscriber or Resend confirmation.
Tick several rows, and the toolbar above the list lacks Delete subscribers and Resend confirmation too. A subscriber’s page has no Delete subscriber button, so Erase personal data, which sits behind it, is gone too. Beside an Unconfirmed label there, Resend confirmation is missing too.
Check your role
Select your avatar at the top right of the list. In the account menu, the line under your email says Editor in this workspace. Workspace roles explains what each one can do.
What to do
Ask an Admin or a Manager in your workspace to delete the person or resend the confirmation. An Admin can also change your role on the Members page.
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