Why doesn’t my invite link work?

Short answer

The page says why: the link expired, was revoked, was already used, or went to another address, and an admin can send a new one. If Jounce asks you to verify your email first, verify it and select Join workspace again.

The page you land on names the reason in its heading, or in a window over it. Find yours below. Whatever it says, nothing changed on your login, and everything you already have in Jounce is untouched.

That invite expired

Links work for seven days. Ask whoever invited you for a fresh one. On their Members page, Resend beside your address does it in one click. See Resend or revoke an invite.

That invite was revoked

An admin revoked the link, or resent the invite and made a fresh one. Check for a newer email from Jounce first; the newest link is the one that works. If there isn’t one, ask them to invite you again.

That invite was already used

Someone joined with this link. If that was you, you’re still in: sign in and open the workspace from the account menu. If you were removed after joining, the old link won’t take you back; ask an admin to invite you again.

This invite is for another address

You’re signed in with a different email address than the one the invite went to. The page shows which address you’re signed in as. Select Sign out, sign in with the invited address, and Jounce brings you back to the invite.

If you’d rather use the address you’re signed in with, ask the admin to revoke this invite and send one to that address instead.

A window says Verify your email to join

Your login uses a password, and its email address isn’t verified yet. Verifying proves the invite reached you, so Jounce asks before you join. The invite still works.

Open the link Jounce emailed you, then select I’ve verified in the window and Join workspace again. Didn’t get it? Resend sends a fresh link. See Verify your email address.

That invite link isn’t valid

The link didn’t come through whole. Open the email again and select Join workspace rather than copying part of the link. If it still fails, ask for a fresh invite.

That didn’t load

Jounce couldn’t check the invite. Check your connection and open the link from the email again.

Jounce couldn’t confirm your account right now

Jounce couldn’t check your login just then. The invite still works: wait a moment, then select Join workspace again.