Why didn’t they get my invite email?
Short answer
Check the address on their row under Pending invites, ask them to look in spam, and select Resend. If the email still can’t reach them, Copy link hands them the same link another way.
It’s usually a typo in the address or a spam folder, and the link on their row under Pending invites works either way. The invite stands until you revoke it or it expires.
Find out where it went
- Select your avatar, choose All settings, then Members. Under Pending invites, check the address on their row. Wrong address? Revoke it and send a fresh invite.
- Ask them to search their mail for invited you to. The email comes from Jounce, and it can land in a spam or promotions folder.
- Select Resend. A fresh link goes out.
- Still nothing? Select Copy link and send it to them in a chat or a text. The link works only for their address.
Jounce can’t email that address
Jounce can’t email that address. The invite was created anyway. Use Copy link on their row and send the link another way.
The invite was created but the email didn’t send
The link exists and works. Use Copy link on their row, or wait a few minutes and select Resend.
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