Getting around
The parts of the screen you use on every page.
- The top barThe bar across the top holds the Jounce logo, the five areas from Emails to Analytics, the bell, the help button, and your avatar. On a phone, the areas sit behind the Menu button at the right edge.
- The account menuYour avatar at the top right opens the account menu: your workspace, the settings pages, Theme, and Sign out. Help has its own button, just left of your avatar.
- The help buttonThe question mark at the top right opens Help. Search this help center, chat with Jo, browse the articles for the page you’re on, or take a tour.
- NotificationsThe bell at the top right, just left of Help, lists what needs you and the news of your workspace’s own work. A small dot on it means something needs you that you haven’t seen.
- Take a tourOpen Help with the question mark at the top right, choose Take a tour, and pick one. Jounce opens the page where it starts and points at one thing at a time.
- Change the themeOpen the account menu at the top right, choose Theme, and pick Light, Dark, or System. System follows your device’s own setting.
- Search, sort, and filter a listSelect Search above the list and type part of a name, or open a menu such as Sort or Status and pick an option. The list changes as you go; on a phone or in a narrow window, the menus sit under Filters.
- Switch between cards and a listBeside the create button, two small buttons switch Emails, Forms, and Automations between cards and a list; in a narrow window, they sit under Filters. Jounce remembers your choice for each page on this browser.
- Organize emails and forms with foldersOpen an email’s or form’s ⋯ menu, choose Add to folder, and type a folder name to pick one or create it. A Folder menu then appears above the list so you can look at one folder at a time.
- The Settings pagesAll settings, in the account menu, opens Settings: a list of pages in four groups, Personal, Sending, Brand, and Workspace.
- Why don’t I see everything in my list?Usually a filter is on. Look above the list for search text, a choice in Status or Folder, or a number beside Filters, and clear it.
- Get help from a person at JounceAsk Jo for a person in the chat (Help, then Chat with Jo), or email hello@jounce.com directly. Either way, a person at Jounce writes back by email.
- Ask Jo to start an email, a form, or an automationTell Jo what you’d like to make, and it replies with a card holding the description Jounce will draft from. Select the card’s Generate button, and Jounce starts drafting on its Start with AI page.
- How Jo uses your messagesJo answers from this help center, sees which page you’re on, and reads parts of your Brand profile. It checks your emails, forms, automations, analytics, sending setup, and imports when you ask, and Jounce keeps the chat for 30 days, with email addresses masked.
- Why does it say Nothing at this address?The address in your browser doesn’t match any page in Jounce, usually a typo or a link that was cut short. Nothing happened to your work; select Back to Jounce and reach the page from the top bar.