Close your Jounce account

When you’re done, Jounce has one email asking to close your account, and you know what happens next. Nothing closes until a person at Jounce reads it, so your workspace keeps working in the meantime.

Two things are easy to mix up with this:

• Signing out only ends this browser’s session. Everything stays. See Sign out of Jounce.
• Leaving a workspace removes you from a workspace other people keep using, and the workspace stays. See Leave a workspace.

1. Select your avatar at the top right and choose All settings, then Billing.
2. Select hello@jounce.com on the card. A new email to Jounce opens in your mail app.
3. Send it from the address you sign in with. Name the workspace and say you want the account closed. Say whether the workspace’s subscribers, emails, forms, and automations should go too, or stay for the other members.
4. Wait for the reply. Until then your emails keep sending, your forms keep collecting, and your automations keep running.

Careful If you only want to stop paying, say so instead. A plan change keeps your work in place; see Change your plan or payment details.

Next step

While you wait, your workspace is unchanged. To pause what goes out in the meantime, see Pause an automation.