Why won’t Jounce accept my domain?

Nothing was saved, so there is nothing to undo. The message under the card says what happened.

The messages

• Enter a domain like yourbrand.com. means the field was empty, or what you typed isn’t a domain. Jounce drops parts like https:// before it checks.
• That’s one of Jounce’s own domains. means you typed a Jounce address, like jounce.com or a name ending in myjounce.com. Use a domain you own.
• That domain is set up in another Jounce workspace. means the domain is already in use there. A domain can be in one workspace at a time. If that workspace is yours, remove the domain there first; see Remove your sending domain. If it isn’t, ask a person at Jounce.
• A message that says to try again means the check itself hiccuped. Look at the field, then try again.
• Sending domain setups are capped… means this workspace has tried too many this hour. Nothing changed; try again after the hour turns.

What Jounce accepts

A bare domain: yourbrand.com. A subdomain such as news.yourbrand.com works too; your emails then come from hello@ at that subdomain.

You can leave in https://, www., or anything after a slash; Jounce drops them. If you paste an email address, Jounce drops the part before the @ too.

A word with no dot, or anything with a space in it, won’t go through. A misspelled ending such as .con goes in but is never authenticated, so check the ending before you add it.

Note Jounce can’t authenticate a domain you don’t control, because you can’t add records to it. A free mailbox like gmail.com is the usual case. For those, send through Jounce’s own address instead.

If there is no Domain field

The card reads Admins and managers set up a sending domain. and shows no field. Your role in the workspace is Editor; see Who can change sending settings.